Shipping & Returns
Domestic orders are typically delivered within 5-10 business days via USPS Priority Mail. We currently do not ship international.
Sometimes there is a delay for USPS tracking numbers to update. Your tracking number will be updated once your package reaches a USPS checkpoint. Please allow 2-3 business days to update.
We are not responsible for any products not directly purchased from us. All items purchased from another retailer must be returned at point of purchase.
If you are dissatisfied for any reason you may return any unused merchandise to My Closet Envy within 30 days of purchase for a full refund. Products kept for over 30 days without a return request are considered final. Customers are given return label in original shipping package for return shipping. Products being returned must be in NEW condition and will require the purchaser to ship the items to My Closet Envy once the request to return has been approved.
My Closet Envy will cover the cost for shipping to replace items that were shipped incorrectly.
All of our refund labels come with tracking. It is encouraged that you get a receipt with the tracking information to ensure your packages reach us incase an issue arises.
We are not responsible for lost items, stolen packages, or incorrect shipping addresses. In other words, check your shipping and billing details carefully before finalizing it.
No Returns are accepted at Pop-Up Stores. To make a return or exchange you must mail it in.
If there are any questions about returns, feel free to contact us and we will do everything possible to make sure you are satisfied. Please email us.
Orders must be canceled at least 3 business days in advance of ship date to qualify for a refund.
Refund PolicyOnce your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Gifts (if applicable)
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Refunds are processed to the original form of payment, except in the following circumstances:
Credit Card refunds may only be credited to the original credit card. If the original credit card is not an option, a gift card will be provided.
Gift card refunds greater than $10 can only be refunded by gift card.