Returns & Exchanges
My Closet Envy Return Policy
- All returns (refunds or exchanges) must be accompanied by the original receipt and may be returned to any My Closet Envy location.
- All merchandise must be returned in its original, unused, packaged & resalable condition, except for manufacturer defects.
- All merchandise returned after 30 days from the original date of purchase will receive a gift card for the full purchase price on the receipt.
- After 90 days, all merchandise returned will receive a gift card credit for current retail or lowest promotional price.
- Refer to manufacturer warranty for all defective merchandise.
- All returns (refunds or exchanges) without a receipt will receive a gift card credit for current retail or lowest promotional price.
Refunds are processed to the original form of payment, except in the following circumstances:
- ATM and Debit card purchases may receive cash refunds in-store only.
- Credit Card refunds may only be credited to the original credit card. If the original credit card is not an option, a gift card will be provided.
- PayPal purchases returned in-store can only be refunded by gift card, for a refund to your PayPal account please mail your order to the Returns Center.
- In-store purchases mailed to the returns center can only be refunded by gift card, if you would like credit in the original form of payment please bring your return to a My Closet Envy store.
- Gift card refunds greater than $10 can only be refunded by gift card.