Returns & Exchanges

My Closet Envy Return Policy
  • All returns (refunds or exchanges) must be accompanied by the original receipt and may be returned to any My Closet Envy location.
  • All merchandise must be returned in its original, unused, packaged & resalable condition, except for manufacturer defects.
  • All merchandise returned after 30 days from the original date of purchase will receive a gift card for the full purchase price on the receipt.
  • After 90 days, all merchandise returned will receive a gift card credit for current retail or lowest promotional price.
  • Refer to manufacturer warranty for all defective merchandise.
  • All returns (refunds or exchanges) without a receipt will receive a gift card credit for current retail or lowest promotional price.


Refunds are processed to the original form of payment, except in the following circumstances:

  • ATM and Debit card purchases may receive cash refunds in-store only.
  • Credit Card refunds may only be credited to the original credit card. If the original credit card is not an option, a gift card will be provided.
  • PayPal purchases returned in-store can only be refunded by gift card, for a refund to your PayPal account please mail your order to the Returns Center.
  • In-store purchases mailed to the returns center can only be refunded by gift card, if you would like credit in the original form of payment please bring your return to a My Closet Envy store.
  • Gift card refunds greater than $10 can only be refunded by gift card.